Privacy Policy

Last Updated:

1. Introduction

COMPAGNA HOMECARE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our homecare services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

  • Name, address, phone number, and email address
  • Date of birth and medical information relevant to care services
  • Payment and billing information
  • Emergency contact information
  • Preferences and care requirements

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address and browser type
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device identifiers and operating system

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our homecare services
  • Processing your service requests and managing your account
  • Communicating with you about services, updates, and support
  • Matching you with appropriate caregivers
  • Processing payments and sending invoices
  • Complying with legal obligations and regulatory requirements
  • Protecting the rights, property, and safety of our clients and staff
  • Analyzing usage patterns to improve our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors and IT service providers.
  • Caregivers: We share necessary information with assigned caregivers to enable them to provide quality care services.
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
  • Emergency Situations: We may share information in emergency situations to protect health and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Staff training on data protection and privacy

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of inaccurate or incomplete information.
  • Deletion: You can request deletion of your personal information, subject to legal and operational requirements.
  • Objection: You can object to certain processing of your information.
  • Data Portability: You can request a copy of your data in a structured format.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can set your browser to refuse cookies, but this may limit some functionality of our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: info@compagna.care
  • Phone: +255 123 456 789
  • Address: Stone Town, Zanzibar
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